Refund policy

Returns & Refunds Policy

Returns

If you are not fully satisfied with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return:

• Products must be unused, unopened, and in their original packaging.

• Proof of purchase must be provided.

For hygiene and safety reasons, opened or used products cannot be returned.

Return Process

To initiate a return request, please contact us at:

maeva.ouldbey@lianne-del.com

Please include:

• Your order number

• The products concerned

• The reason for the return

Once your request is approved, return instructions will be provided.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the product received is defective or incorrect.

Refunds

Once the returned products have been received and inspected, refunds will be processed to the original payment method within 5 to 10 business days.

Original shipping costs are non-refundable unless the return is due to an error on our part.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging so we can resolve the issue promptly.

For any questions regarding shipping, returns, or distributors outside the European Union, please contact us at: maeva.ouldbey@lianne-del.com