Shipping Policy
At Lianne Del, we are committed to preparing and shipping your order with the utmost care.
Shipping Areas
We currently ship exclusively within the European Union. For orders outside the European Union, please contact one of our official distributors or contact us directly for assistance.
Processing Times
Orders are generally prepared within 1 to 3 business days after payment confirmation.
During peak periods, launches, or promotional events, processing times may be slightly extended.
Delivery Times
Estimated delivery times vary depending on the destination country and carrier services:
• France: 2–5 business days
• European Union: 3–8 business days
Please note that delivery times are estimates and may vary due to external factors beyond our control.
Shipping Fees
Shipping costs are calculated at checkout based on the destination and order size.
Any applicable free shipping thresholds will be indicated directly on the website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email including tracking information when available.
Incorrect Address
Customers are responsible for providing accurate shipping information. Lianne Del cannot be held responsible for delays or losses resulting from incorrect or incomplete addresses.
Returns & Refunds Policy
Returns
If you are not fully satisfied with your purchase, you may request a return within 14 days of receiving your order.
To be eligible for a return:
• Products must be unused, unopened, and in their original packaging.
• Proof of purchase must be provided.
For hygiene and safety reasons, opened or used products cannot be returned.
Return Process
To initiate a return request, please contact us at:
maeva.ouldbey@lianne-del.com
Please include:
• Your order number
• The products concerned
• The reason for the return
Once your request is approved, return instructions will be provided.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the product received is defective or incorrect.
Refunds
Once the returned products have been received and inspected, refunds will be processed to the original payment method within 5 to 10 business days.
Original shipping costs are non-refundable unless the return is due to an error on our part.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging so we can resolve the issue promptly.
For any questions regarding shipping, returns, or distributors outside the European Union, please contact us at: maeva.ouldbey@lianne-del.com